Oddly enough, the first one I saw was in a BBQ place (Rudy’s BBQ – the best beef brisket in the USA btw) in Austin, TX. Come on San Francisco & Silicon Valley germaphobes – the technology was probably invented here!
Mike M. tries it out before I do - just to make sure it's not a garbage disposal
Next the Ball & Chain tries it to make sure it cleans "enough"
One day we germaphobes know that ALL restaurants will have this. In fact, it will become a state law, making the vendor very, very rich. And our hands very, very clean.
Not sure what it is about old Asian guys like Robert Kiyosaki (now) or Tom Vu (80′s) promising to teach people how to “get rich,” but it’s always funny. Well, if you don’t count the thousands of people who come to their “life changing seminars” only to find the only life changing thing that happened was that they became $900 poorer.
What DoctorBase software offers is transparency into what real patients are saying. We weed out the spam reviews and suspected false reviews – but we do NOT remove reviews or deprecate reviews from patients who have:
- responded to our initial query for verification OR
- validated by panda software (patient doctor analytics) OR
- validated by human beings, editors, and even the office staff who can identify that patient.
There are PLENTY of other websites offering appointment reminder software that will allow dentists and doctors to remove any negative reviews on their profile page they don’t like.
WE DON’T DO THAT. If more doctors understood how social media really works, they would realize that having 100% positive reviews looks odd, and that having such an “astro-turfed” profile actually hurtstheir reputation.
On DoctorBase, if you have a good reputation offline, we can grow that great rep online through Google Local, Facebook, and Twitter. If you have a bad reputation, that will also grow online.
Such is the transformative power of Web 2.0. Doctors who ignore their reputation online or try and silence websites or patients into silence – or engage in astro-turfing behavior stand to lose a LOT as the web continues to transform. And it will happen a lot quicker than most think.
This patient verified her review. Dentist was not happy with us!!
Compare that to:
This dentist in SF is LOVED by patients - regardless of whether a negative review or two might appear, there's plenty of happy patients who sing his praises. And because of that, not only is he one of the most popular cosmetic dentists in the city, but he is also one of the most trusted.
The Ball & Chain and I went to Robo Wars which this year was in San Mateo CA. We went on a Sunday and it was a fun mix of enthusiasts, engineers, vendors, and kids..
Help me R2D2
She finally found someone that doesn't talk back and listens to every. single. word.
One of the gov funded robots from the ROS (Robot OS) folks. Made me wonder - what does the government want with funding robots?
These robots shoot pellets at each other. Does this make me a pessimist that this booth was 20 feet away from the booth that spurred my previous thought?
Not sure how many know this – but Seoul, Korea has some of the most intense food courts in their malls. They offer cuisine inspired by various parts of Europe and Asia, and the way they visually deliver the food is, well, food porn worthy.
Fruit with candied sweet potatoes.
Waffles dipped in various flavors
Called "mochi" - these are like rice-based doughnuts..
Occasionally we have the issue of a doctor who has a negative review on DoctorBase threaten to quit using our blog software-as-a-service if the review isn’t taken down.
We’re not trying to be holier than thou, but we have a responsibility to the other dentists and doctors and their reputations online. If it was known that their blogging platform (in this case DoctorBase) allowed for reviews to be altered or edited – everyone’s reputation would suffer .
The world is filled with great health-care providers – who know very little about the Web and social media. Most fail to understand that trying to be anything but transparent to the public will actually hurt their reputation far more than one or two negative reviews (especially when there are twenty other glowingly positive reviews from verified patients).
It’s our job to protect both patients AND doctors.
Allowing for a loose reviews policy can damage your brand, and the brand of those associated with it. Take the instance of yelp, who recently became the subject of various class action lawsuits regarding their reviews policies. They will most likely survive the lawsuits, but will their brand survive the growing negative public opinion?
* I personally love yelp’s service for restaurants, and in no way am I implying that yelp is actually responsible for what they’re being accused of. That’s for a court to decide.
The public reaction to the lawsuit announcement on SFgate wasn't pretty - or tame.
In my last start-up a patent troll came and threatened to sue if we didn’t pay him licensing fees. It was alleged patent infringement of a business method (as most software patents are) and what he wanted to settle for was a fraction of the damages claimed (of course).
The recent Bilski patent case in the Supreme Court indicates a trend that wants “machine or transformation” in the guts of the patent claim. While patent trolls may be nervously biting their nails, the truth is, in the age of rapid software application development, competition from chop-shop code factories from Asia, and a slew of smart, domestic programmers that just don’t give a f* – waiting 5 years for a software patent to be issued is so 1998.
I grew up in beautiful Manhattan Beach, CA. My immigrant parents were small business owners and taught me a lot about being entrepreneurial and community focused. I went on to study Chemistry and Technical Writing at Penn State, UC Berkeley and the University of Memphis - go lions, bears and tigers!
While working at a Fortune 500 company's call center I had an idea which I later turned into Five9. While the idea was easy to dream up, it was the brilliant engineers and managers that made that company the market leader it is today.
The "Eureka moment" came again and we started DoctorBase to help doctors communicate with patients through smart-phones and social media. Without funding, we've become one of the fastest growing Health 2.0 companies servicing thousands of doctors and millions of patients.
In 2011, a fascinating IPv6 software company 6connect asked me to become a co-founder, and we raised financing from my previous VCs at Hummer Winblad who had funded me previously at Five9.
Every day in startups seem like a struggle, but I've come to learn to enjoy being in the race and not stress about the finish line, and to be thankful for the co-workers, investors and customers who have allowed me to make a living doing what I absolutely love -
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